Policies / Ordering

 

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Please email us at sales@cwstitchin.com for current prices or check the Price list

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All items are made to order and can take 2 to 10 weeks for you to receive them, depending on our suppliers and stock.

Custom made items (items not standard sizes), please allow 8 - 10 weeks for delivery. Custom Clothing is not returnable. 

However, we do have some items in stock which are on the In Stock page and are presently for sale. 

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All Orders
     All orders MUST be Paid In Advance, before shipment, with a Personal Check (delays "in-stock" orders for 10 days for the check to clear), Money Order or Cashiers Check. 

RETURNS / REFUNDS
MAKE VERY SURE you are ordering the correct items and in the correct sizes. There are NO RETURNS / REFUNDS if we sent you the item you ordered and in the size you ordered it in! Returns /Refunds Please include original packing list with returns and be sure to wrap and pack items carefully so they are not damaged in shipping.  All return items must be in clean and unused condition. To assure proper processing of credit for the item please include a copy of the shipping invoice form. Ship returned items shipping prepaid and insured.

Policy and Privacy Information
Returns -  NO RETURNS / REFUNDS if we sent you the item you ordered and in the size you ordered it in! Custom Clothing is not returnable. 
Prices - Our prices and quotations are subject to change without notice due to the fluctuating costs of raw materials, manufacturing and production.  However, our objective is to offer each product at the lowest possible price without sacrificing quality.
Service and Shipping - All items are made to order and can take 2 to 10 weeks for you to receive them, depending on our suppliers and stock. Custom made items, please allow 8 - 10 weeks for delivery. Custom Clothing is not returnable. 

The majority of shipments are sent via United Parcel Service who provide fast and dependable service.  UPS or Parcel Post averages 5-7 business days, and the cost is $7.50 for the first item and $2.00 for each additional item. 

Important : UPS requires a street address. If you only provide a Post Office box, we ship Parcel Post.

International Shipping - Currently, we only ship to addresses within the continental United States (48 states).
Online Security and Privacy Issues - Internet user privacy is of paramount importance to CSTITCHIN.  We are committed to protecting the privacy of our customers.  

We ask customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address.  We use this data only for the purpose of filling an order, or communicating with the customer or supplier about the status of an order, comment or inquiry.  We treat this customer information as private and confidential, and we will not disclose this information to other individuals or organizations unless required by law.  We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.

Paypal shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers.  While selecting products and adding them to the Shopping Cart, you are in Non-Secure Mode.  After pressing the Checkout button, you are switched to Secure Mode in order to collect the billing and shipping information.  All modern Web browsers support the SSL standard, but the customer can choose to checkout using Non-Secure Mode if necessary.

Inquiries, questions, billing and checking status of orders - To check on the status of your order email orderstatus@cwstitchin.com or call 936-465-9964

If you have comments or inquiries about the web site content, you may e-mail the webmaster at webmaster@cwstitchin.com.

 

 

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Policy Statement:
This website does not promote, encourage, or condone ethnic, racial, religious or sectional animosity, or stereotyping nor do we support or promote any group which does.

Send mail to webmaster@cwstitchin.com with questions or comments about this web site.
Copyright 2005 CW Stitchin
Last modified: August 17, 2006